Troubleshooting – Caps

Have you watched the videos provided? Be sure to watch them all, not just the one for your particular machine – you never know what you will learn.

Embroidery on ballcaps with the Happy Journey machine:

Embroidery on ballcaps with the Happy Voyager:

Embroidery on ballcaps with the Happy HCD2:


PROBLEM: The Hinge on the Cap Stretcher (Cap Gauge) will not raise and lower after it is clamped to the table so I can put the clamps on the back of the cap.

SOLUTION: There is a screw in the Cap Stretcher (Cap Gauge) that locks the hinge for shipping. You must remove this screw before the Hinge can raise and lower freely.

PROBLEM: The design does not rotate automatically when I put the machine in Cap Mode.

SOLUTION: Check your Machine Settings – “Convert Cap” must be set to Yes – so that “When you install the cap drive frame on the machine, the machine will convert (rotate) your design automatically.”

Consult your User’s Manual for your Machine for instructions on accessing Machine Settings for your model.




4 thoughts on “Troubleshooting – Caps

  1. Susan I have this unit and do not know what to do with it yet, Also what all can I embroidery with that unit?. I also bought the
    Durkee CF-HAP-MN. I do not know how to get the right X & Y numbers to get this to be part of my hoop collections on my Joureny machine, is there any way you can help me with this. I need to add it to my list of hoops on my maching so I can start using it please.
    Thanks for your assistance in this matter,
    Brenda Dean


  2. My problem is I’m done embroydery on the caps now I want to change to t-shirts I have put on the t-shirt frame but the screen remain on caps hoop what must I do to change it to t-shirt hoop


  3. Jennie – here is a link to a video on our YouTube Channel that shows the process of adding the cap system to our 7 Needle Journey or 12 Needle Voyager. 2.
    Look around the 3.20 and after section and you will see the plunger that actually puts the machine in Cap Mode. If this Plunger is stuck, it will think it is in Cap Mode, even with the Cap Driver removed. Also, turn the machine off when you want to attach the Cap Driver. Then turn it on with the Cap Driver already attached. Then reverse this process when you want to remove. Turn the machine off, remove the Cap Driver and then turn the machine on with the Cap Driver no longer attached. Let it “Wake Up” in the state you want to use it. Hope this resolves your issue.


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